How escrow payments protect both sides of every job

The problem with paying in cash

When you hire someone off the street or through a WhatsApp group, you face a binary choice: pay upfront and hope for the best, or pay after and hope they don't walk off the job. Neither option builds trust.

CitiTasker uses escrow — a neutral holding account — to solve this completely.

How it works, step by step

Poster accepts a bid
     ↓
Poster pays into escrow (via Paystack)
     ↓
Tasker sees payment is confirmed → starts work
     ↓
Job completed → Poster reviews the work
     ↓
Poster releases payment → Tasker receives funds (minus 10% platform fee)

What if something goes wrong?

If the work isn't done to the agreed standard, you raise a dispute before releasing payment. Our team reviews the evidence from both sides and can:

• Release the full amount to the Tasker (if the work was completed)
• Issue a full refund to the Poster (if the Tasker didn't deliver)
• Split the payment based on partial completion

For Taskers: your payment is guaranteed

The moment a Poster pays into escrow, those funds are reserved for you. The poster cannot spend them elsewhere. If they go silent after a completed job, CitiTasker will release the payment after the review window closes.

Withdrawal timeline

Once funds are released to your wallet, you can request a withdrawal to your Nigerian bank account. Most transfers process within 24 hours.

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Escrow isn't just a payment method — it's the foundation of trust on CitiTasker. Every job you complete through the platform is protected by it.